Empatia

Empatia foi descrita como “a capacidade de se identificar com o paciente e sentir a dor do paciente como se fosse sua e, em seguida, responder de maneira solidária”. Buckman R, Tulsky JA, Rodin G. Empathic responses in clinical practice: intuition or tuition? CMAJ. 2011;183:569–571.

A Brief Communication Curriculum Improves Resident and Nurse Communication Skills and Patient Satisfaction

Allenbaugh, J., Corbelli, J., Rack, L., Rubio, D., & Spagnoletti, C. (2019). A Brief Communication Curriculum Improves Resident and Nurse Communication Skills and Patient Satisfaction. Journal of General Internal Medicine, 34(7), 1167–1173. DOI: 10.1007/s11606-019-04951-6 Abstract Background Despite the ever-expanding role that the patient experience plays in healthcare, effective strategies proven to increase patient Read more…

Communication Skills Training for Physicians Improves Patient Satisfaction

Boissy, A., Windover, A.K., Bokar, D. et al. Communication Skills Training for Physicians Improves Patient Satisfaction. J GEN INTERN MED 31, 755–761 (2016). https://doi.org/10.1007/s11606-016-3597-2 ABSTRACT BACKGROUND Skilled physician communication is a key component of patient experience. Large-scale studies of exposure to communication skills training and its impact on patient satisfaction Read more…